FAQ
What is the FleetManager system?
FleetManager system is an information system for satellite vehicle tracking and professional fleet management. It works through a software application, installed GPS devices and additional monitoring sensors. Allows vehicle tracking, fuel cost optimization and servicing. In addition, it improves the safety of users of vehicles and goods being transported.
Korisnik može da pristupi sa bilo kog uredjaja i da dobije sve “real time” i istorijske informacije o lokaciji, brzini i smeru kretanja vozila. FleetManager sistem razdvaja privatne i poslovne kilometre, kao i pripadajuće troškove. Dodatno, upozorava o neadekvatnom stilu vožnje vozača i meri vreme zaustavljanja vozila.
What types of vehicles does the FleetManager vehicle tracking and fleet management system support?
The FleetManager system includes all types of vehicles: passenger cars, trucks, pick-up cars, delivery vehicles, as well as work and agricultural machinery. The service includes tracking of individual vehicles, parts or complete fleet and provides the possibility of monitoring based on entered user locations.
What does the process of installing a GPS device in a vehicle look like?
Installing a GPS device is very simple. The process is performed by our highly specialized service technicians, who know GPS / GPRS devices and software solutions for satellite tracking and monitoring of vehicles or fleet. The on-site service technician installs a GPS device in the form of a small modem unit and a SIM card, depending on the type of vehicle. Also, each built-in GPS device can be transferred from one vehicle to another vehicle according to customer requirements. FleetManager monitoring service has an overview of all vehicles in the system, and at any time can notify the client of any irregularities in addition to e-mails, which are sent according to a predefined schedule.
Do I have a warranty on the installed equipment in my vehicles and how long does it last?
Devices * covered by the FleetManager warranty are covered by a continuous warranty and free service for the duration of the contract, unless the fault of this type of device is due to the fault of the user.
Is it possible to switch to a new package during the term of the contract and which service packages can I choose?
Yes, you can change the package during the contract and take the package with a wider range of services. You can view the service packages at this link or contact us via the contact page.
Can the installation of GPS devices and additional monitoring sensors be performed at my location?
Yes, in any location on the territory of the Republic of Serbia, in agreement with you, our service department comes with the necessary equipment and installs the equipment on the spot.
What is required to use the FleetManager application?
You need to have a computer or any Android mobile device, as well as uninterrupted Internet access due to GPS satellite tracking of vehicles. To access the application, you need to click on this link and log in with the username and password, which arrived at the selected e-mail address by the FleetManager user team. In addition, if you want, you can access from your Android mobile device by downloading the FleetManager application via the Google Play store and typing access data.
What is included in the price of the monthly subscription?
The price of the monthly subscription includes a complete fleet management service, including the installation of the device, ie. GPS systems for satellite vehicle tracking, monitoring, device service as well as data and report transmission.
Can I use the FleetManager application service outside Serbia?
Yes, you can also use the services of the FleetManager vehicle tracking and fleet management system on international roads. This makes it easier to design and organize business units according to regions or zones of operation.
Do I receive notifications for reporting on vehicle tracking, ie fleet?
We send all information on time via e-mail, and in addition there is the possibility of sending SMS messages.
Can I add or remove some vehicles from the monitoring and control system?
Of course, our customer support at your request adapts solutions and develops functionalities in accordance with the type of vehicle and the organization of customer business, such as creating routes, drawing zones, recording entry and exit and limiting the speed of movement through the selected zone, points of interest , etc. In agreement with customer support, users can create certain parameters within the account they use.
Da li radite obuke za korišćenje aplikacije?
Aplikacija je laka i jednostavna za primenu, ali ukoliko postoji potreba za integracijom baze podataka i tehničkim osposobljavanje korisnika velikih voznih parkova, naš tim Vam stoji na raspolaganju.
Do you offer support?
Of course, our customer support at your request adapts solutions and develops functionalities in accordance with the type of vehicle and the organization of customer business, such as creating routes, drawing zones, recording entry and exit and limiting the speed of movement through the selected zone, points of interest , etc. In agreement with customer support, users can create certain parameters within the account they use.
Can I access the FleetManager application and stay logged in with multiple devices at the same time?
You can access from multiple devices at the same time and monitor vehicle speed, mileage, hours recorded, incidents, engine speed, battery voltage, fuel level in the tank and much more that will allow you to increase productivity and efficiency.
Since I did not find all the necessary information, can I contact customer support for all the information I need?
Yes, you can always contact our customer support via the contact page or by phone numbers located on the contact page itself
Yes, you can always contact our customer support via the contact page or by phone numbers located on the contact page itself